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Frequently Asked Questions

General

Q: How can I contact The Gazette?

Visit "Contact Us" link for more information.

Q: Why do I need to register my account?

By registering your account, you are creating a password only known by you to access our online subscription customer services. Then you can manage your subscription securely at your convenience.

Q: What customer services are available?

You can request the following services online:
  • Review activity on your account
  • Report a service issue
  • Stop and restart delivery of your newspaper
  • Donate to the Newspaper in Education Program
  • Register a service complaint
  • Make one-time or continuous credit card or bank draft payments
  • Start a new subscription


Q: What if I forget my password?

If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?

Login and proceed to "My Profile" and select "Change Password". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?

If you experience a problem navigating our sites, please email us at The Gazette and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly. For your security please do not include your password in the email.

Print Subscription

Q: What should I do if my newspaper does not arrive or if sections are missing?

Log in and proceed to "Delivery Feedback" if your newspaper has not arrived by the guaranteed delivery time (6:00 A.M. Monday through Friday; 7:00 A.M. on Weekends). Also, you may notify us of missing or damaged sections on this page as well. In limited areas, if we receive your request before 5:00PM weekdays or by 11:00 AM on weekends. we can redeliver another paper or the missing sections to you the same day. You redelivery request will be verifed via email from our customer service department and we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer service representative or by e-mail us at The Gazette. Be sure to include your name, delivery address, and home phone number in your e-mail, and the words MISSED PAPER CREDIT in the subject line. Otherwise we will extend your account accordingly for a missed delivery that day. To contact our customer service department directly you may call us at 608-741-6650 or 1-800-362-6712 or by email at The Gazette.

Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?

If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.

Q: Where can I purchase another print subscription?

You can purchase these items by visiting the New Subscription link on your main menu or the Not a Subscriber?. Note: this website allows for only one subscription at the same address. If you would like another subscription delivered to your address, please contact our customer care department..