Q: How can I contact the The Gazette?
Visit "Contact Us" link for more information.
Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link
on the Login page.
Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted
for your current and your desired new password.
Q: Whom do I contact and what information do you need me to send when I
discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email us at The Gazette and describe in as much
detail as possible, including the steps you take leading up to it, how often
it occurs, and the exact text of any error message that you receive. The
information you provide will help us to find a solution more quickly.
Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a service issue
o Stop and restart delivery of your newspaper
o Donate to the Newspaper in Education Program
o Register a service complaint
o Make one-time or continuous credit card or bank draft payments
o Start a new subscription.
Q: If I go on vacation and wish to temporarily suspend
my newspaper, will my account be credited?
If you notify us in advance, we will stop delivery, and credit your account
for the time you are away. Proceed to "Temp Stops and Restarts" to
notify us of your vacation and to stop and restart home delivery. The
lead-time to suspend an order varies by area. In most areas, temporary holds
can take effect in two days or less from the date you make the request. If
you prefer, you can donate your vacation copies to students, through our
Newspaper in Education program. In this case you will be billed as usual for
the period. For each copy you donate, two students will receive their own
copy of The Gazette. To donate your vacation copies, proceed to "Temp
Stops and Restarts" and choose the NIE donation option.
Q: What should I do if my newspaper does not arrive or if sections are
Log in and proceed to "How Are We Doing?" if your newspaper has not
arrived by the guaranteed delivery time (6:00 A.M. Monday through Friday;
7:00 A.M. on Weekends). Also, you may notify us of missing or damaged
sections on this page as well. In limited areas, if we receive your request
before 5:00PM weekdays or by 11:00AM on weekends, we can redeliver another
paper or the missing sections to you the same day. You redelivery request
will be verifed via email from our customer service
department and we will apply a credit to your account. Only credits for the
same day can be obtained on this site. Credits for missing deliveries for
previous days must be requested from a customer service representative or by
e-mail us at The Gazette. Be sure
to include your name, delivery address, and home phone number in your e-mail,
and the words MISSED PAPER CREDIT in the subject line. Otherwise we will
extend your account accordingly for a missed delivery that day. To contact
our customer service department directly you may call us at 608-741-6650 or
1-800-362-6712 or by email at The
Q: Is it necessary to call to restart my subscription after it has been
If you provide a restart date when you suspend delivery you do not need to
call again to restart your delivery. However, if the restart date has
changed, or was not provided when the account was suspended, you will need to
speak to a customer service representative.
Q: Where can I purchase another subscription?
You can purchase these items by visiting the New Subscription link on your
main menu or the Not a Subscriber? link on the Login
page. Note: this website allows
for only one subscription at the same address. If you would like another subscription
delivered to your address, please contact our customer care department.